Refund policy
Return & Refund Policy
Last updated: 20 February 2026
Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.
1. 30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it
-
The item must be in its original packaging
-
Proof of purchase is required
To start a return, please contact us at:
Returns must be requested and approved before being sent back. Items sent without prior approval will not be accepted.
Return instructions and the correct return address will be provided after your return request has been reviewed and approved.
2. Return Shipping Costs
Customers are responsible for return shipping costs unless:
-
The item arrived damaged
-
The item is defective
-
The wrong item was received
In these cases, we will provide a replacement, refund, or cover the return shipping costs where applicable.
We strongly recommend using a tracked shipping method, as we are not responsible for items lost during return transit.
3. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, you must contact us within 48 hours of receiving your order.
Your email must include:
-
Your order number
-
Clear photos or video showing the issue
We will assess the situation and provide a suitable resolution as quickly as possible.
4. Non-Returnable Items
The following items cannot be returned:
-
Sale or discounted items
-
Gift cards
-
Personal care products
-
Custom or personalized items
-
Perishable goods
-
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us before purchasing.
5. Exchanges
We do not offer direct exchanges.
If you wish to exchange an item, please:
-
Request a return
-
Once your return is approved and processed, place a new order
6. European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason.
Returned items must:
-
Be unused
-
Be in original packaging
-
Include proof of purchase
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
7. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
-
Refunds will be issued to the original payment method
-
Processing time is up to 10 business days
-
Your bank or payment provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at:
8. Order Cancellations
Orders can only be cancelled within 12 hours of purchase. After this period, the order may already be processed and shipped.
To request a cancellation, please contact us immediately at:
9. Chargebacks & Fraud Prevention
We reserve the right to dispute chargebacks for delivered orders where tracking confirmation shows successful delivery.
Fraudulent claims may be reported to the relevant payment processor.